87%
Overall Score
24
Agents Qualified
5
Pending Review
12
This Week

Good Morning, Team!

Ready to elevate customer service quality today?

CX Employee 1 CX Employee 2 CX Employee 3 CX Employee 4
QUALIFICATION SCORE
87%

Communication Skills

87%
Target: 85%

Problem Resolution

82%
Target: 80%

Product Knowledge

88%
Target: 90%

Today's Schedule

10:00 AM
John Doe
Communication Review
2:00 PM
Alice Smith
Problem Resolution

Quality Alerts

3
⚠️
Critical Issue
Agent Sarah M. failed 3 consecutive calls
⚠️
Performance Warning
Team below 85% threshold
ℹ️
New Guidelines
Updated quality standards available
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